Revera Living

The Opportunity 

Join us as a values driven leader to oversee and manage the environmental services department in our Retirement community.  With your technical expertise, you will take a proactive approach to ongoing maintenance, reliability, and optimization of equipment.  In addition, you will ensure that the physical condition of the building is maintained in a condition that reflects the Revera brand while ensuring the safety of residents, employees and guests.  Our goal is to exceed our resident’s expectations and optimize their experience!

In this role you will be focused on:

• Ensuring Resident & Employee Safety
• Achieving Resident Satisfaction & Employee Engagement Survey targets
• Hiring & training a team and creating an engaged workforce
• Living our values and ensuring others on your team do to
• Ensuring Capital Spend and Department Budget is achieved

What You Will Do: 

Collaborate – Work with the Executive Director and residence leadership team to maximize resident satisfaction.

Manage – Effectively manage a team of people and external vendor contracts as well as the room refresh process and department financials.

Roll-up your sleeves – Take a hands-on approach to leading, mentoring, and filling in as required.

Comply – Maintain environmental services in compliance with regulations and company policies and processes.

Cultivate – Build and maintain strong relationships with the community residents, employees, and managers along with the regional support team and vendor partners.

Sustain – Promote a culture and practices in line with environmental sustainability.

Reporting to on site Management, the Receptionist will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner, representative of Revera.

Key Responsibilities

• To answer all incoming calls, and respond to caller's inquiries in a positive, professional manner ;
• To redirect calls as appropriate and take clear, concise messages when required;
• To greet, assist and direct all visitors;
• To pick up and sort internal mail;
• To stamp, deliver and maintain mail machine for external mail;
• To prepare packages and arrange courier pick up;
• To arrange meeting room schedule and bookings;
• To update phone and distribution lists;
• To maintain a clean, safe, fully stocked and well organized reception area;
• To assist with small projects as required by other administrative support (i.e. labels, bulk mailing, etc.);
• To work in a position of trust with vulnerable adults (residents);
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
• To complete other duties as assigned.

Key Responsibilities

• Assists in the planning, organization, and implementation of meaningful restorative programs for the residents.
• Promotes and supports a team environment.
• Maintains appropriate resident and department records including assessments, and evaluations of planned programs detailing anticipated individual participation.
• Maintains effective communication and good human relations with residents, families, volunteers and staff of other departments.
• Work in a position of trust with vulnerable adults (residents);
• Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
• Complete other duties as assigned.

Key Responsibilities

• To serve meals to residents and guests in a professional and courteous manner;
• To assist in the set up and preparation for service of various items such as beverages, salads, desserts, etc.
• To set and clear dining tables and deliver tray service as required;
• To assist with cleaning of dishware, cutlery at the conclusion of each seating as required
• To assist with maintaining the cleanliness of kitchen and dining area as required
• To assist with catering, and actively participate in special occasions and theme events
• To assist in the orientation and training of new dietary employees
• To follow and comply with health and safety legislation and departmental safe job procedures
• To comply with all provincial regulations and established department policies and procedures
• To be aware of the Resident Rights & Responsibilities and endeavor to respect and promote it
• To attend in-service training as required in order to better serve the needs of the residents
• To attend staff meetings as required to be aware of changes in Residence that have taken place
• To participate in the Quality Improvement Program
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct
• To complete all other tasks as assigned.

Key Responsibilities

• Assist in the planning, organization and implementation of meaningful programs for the residents, in collaboration with the Recreation Manager & Executive Director;
• Assists with the maintenance of appropriate department records including assessments, evaluations of planned programs detailing individual participation, charting;
• Maintains effective communication and good human relations with residents, families, volunteers and staff of other departments, keeping them informed of current and upcoming events;
• Attends in-service education in order to keep informed of current trends in the total care of the elderly;
• Participates in team meetings to plan programs with residents' interest in mind;.
• Facilitating residents to scheduled and pre-arranged outings;
• Assisting with assessment of individual resident activity levels;
• Preparing, carrying out and evaluating daily activities;
• Assisting with meal services as required;
• Other duties as assigned.

The Opportunity

Join us as  leader with strong values to make a difference in the lives of employees and residents. The Executive Director leads the overall people and operations management at the Retirement Community.  Leverage your team leadership skills to engage managers and employees in providing a high standard of service and value to our residents, built on strong relationships and operational excellence.

In this role you will be focused on:

• Attracting, developing, and retaining a highly engaged team of managers and employees
• Creating a compelling, relationship-based resident experience
• Ensuring safe, quality care for all residents
• Consistently achieving sales, operational, financial and compliance metrics
• Building strong relationships with resident families, community stakeholders, and government organizations

What You Will Do: 

Lead – Hire, coach, and develop a team of dedicated managers and employees who provide consistently high standards of service and resident care.

Manage – Effectively manage all department operations, fiscal resources, and collective agreement requirements.

Engage – Build relationships and welcome feedback for goal achievement and continuous improvement from employees, residents, and families.

Comply – Consistently implement policies and procedures as required by the company, union and applicable legislative/regulatory organizations.

Achieve – Meet or exceed established targets for employee engagement, resident satisfaction, internal/external audits, occupancy, and net operating profit.

Cultivate – Build strong relationships and a consistent brand among community members, future prospects, regional teams, external vendors and legislative regulators.

Key Responsibilities

• To establish, extract, evaluate and document the needs of the business with regards to custom application development
• To serve meals to residents and guests in a professional and courteous manner;
• To assist in the set up and preparation for service of various items such as beverages, salads, desserts, etc.
• To set and clear dining tables and deliver tray service as required;
• To assist with cleaning of dishware, cutlery at the conclusion of each seating as required
• To assist with maintaining the cleanliness of kitchen and dining area as required
• To assist with catering, and actively participate in special occasions and theme events
• To assist in the orientation and training of new dietary employees
• To follow and comply with health and safety legislation and departmental safe job procedures
• To comply with all provincial regulations and established department policies and procedures
• To be aware of the Resident Rights & Responsibilities and endeavor to respect and promote it
• To attend in-service training as required in order to better serve the needs of the residents
• To attend staff meetings as required to be aware of changes in Residence that have taken place
• To participate in the Quality Improvement Program
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct
• To complete all other tasks as assigned.

The Opportunity 

Are you passionate about making a difference? Join us as an Office Manager in our vibrant Long Term Care community to help run the behind the scenes business operations.  Your experience wearing multiple hats and managing multiple priorities will help ensure all administrative and financial activities are completed with a high level of accuracy. Your daily activities will help contribute to a greater experience for our employees, residents and families.

In this role you will be focused on:

• Ensuring compliance of regulatory and internal standards based on applicable policies and legislation
• Engage with residents and their families to meet their needs through various administrative processes
• Ensuring privacy and confidentiality as the gatekeeper of employee and resident records and files

What You Will Do: 

Collaborate – You will engage with all departments at the site to gather, administer and assist in various processes to support the site employees and residents

Manage – Effectively manage billing system and resident’s accounts to ensure invoices are promptly paid

Comply – with required company policies and applicable Long Term Care legislation

Lend a Helping Hand- You are able to juggle a variety of responsibilities and tasks on a day-to-day basis

Cultivate – Promote an environment that provides optimal efficiencies and superior service for residents, families and stakeholders

Respond with HEART- Hear, Empathize, Acknowledge, Respond, Thank

Key Responsibilities

• To assist in the collection and sorting of soiled personal clothing and linens and pre- treat stains as required;
• To load and unload washers and dryers ensuring that proper settings are used and that chemical supplies are at an appropriate level;
• To inspect soiled linens or personal laundry and complete any required repairs, e.g. rips, tears, buttons;
• To fold , segregate and stack linens and residents' clothing and ironing as required;
• To deliver linens and clothing to appropriate areas;
• To adhere to established facility policies and procedures, including safety rules and safe working practices;
• To complete documentation as required according to facility policy/job routines;
• To be aware of the Resident Rights & Responsibilities and endeavor to respect and promote it;
• To attend in-service training as required in order to better serve the needs of the residents;
• To attend staff meetings as required to be aware of changes in Residence that have taken place;
• To participate in the Quality Improvement Program;
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
• To complete all other tasks as assigne

The Opportunity

Join us as a values driven leader to oversee and manage the environmental services department in our Retirement community.  With your technical expertise, you will take a proactive approach to ongoing maintenance, reliability, and optimization of equipment.  In addition, you will ensure that the physical condition of the building is maintained in a condition that reflects the Revera brand while ensuring the safety of residents, employees and guests.  Our goal is to exceed our resident’s expectations and optimize their experience!

In this role you will be focused on:

• Ensuring Resident & Employee Safety
• Achieving Resident Satisfaction & Employee Engagement Survey targets
• Hiring & training a team and creating an engaged workforce
• Living our values and ensuring others on your team do to
• Ensuring Capital Spend and Department Budget is achieved

The Opportunity

Join us as a leader to enhance our Nutrition & Culinary services program with a focus on our person-centered approach.  In this role you will be using a variety of specialized menus and nutrition programs. Your passion for building trusted relationships to deliver a pleasurable dining experience and passion for engaging a team of dietary professionals will ensure we are able to provide overall well-being and quality of life to our residents.

In this role you will be focused on:

• Achieving Resident Satisfaction and Employee Engagement targets
• Serving residents with a focus on their individualized nutritional plan
• Consistency in our branded dietary experience through continuous monitoring, quality improvement while achieving required food safety standards
• Hiring and training a team of talented dietary professionals
• Maintaining food and labour costs

What You Will Do: 

Collaborate – Work with the multidisciplinary team along with residents and families to customize dietary plans

Manage – the operational funding envelope along with vendor contracts

Comply – with required company policies, Provincial regulations and applicable legislation

Lend a Helping Hand- Take a hands-on approach to leading, mentoring, and helping the dietary team as required

Cultivate – Hire, train and engage a team of dietary staff to deliver quality nutritional services in a unionized environment

Respond with HEART- Hear, Empathize, Acknowledge, Respond and Thank

Key Responsibilities

• To prepare and/or be responsible for the preparation/delivery of all foods for residents, guests and employees
• To review menus and production sheets before preparing meals and prepare and serve them properly and attractively
• To ensure use of proper food handling techniques
• To complete daily temperature audits for fridge, freezers and storerooms and record findings on daily audit form
• To prepare and serve foods for therapeutic /speciality diets according to planned menus
• To make menu substitutions as necessary and record these in designated place
• To adhere to time schedules for service of meals and nourishments
• To follow daily production charts, standardized recipes and daily composite menus, while working within a set budget
• To comply with all provincial/municipal regulations and established dietary department policies and procedures
• To participate actively in planning/preparing special occasion and theme meal days
• To attend department and facility staff meetings, in-services and other necessary training sessions
• To be aware of the Resident Rights & Responsibilities and endeavor to respect and promote it
• To participate in the Quality Improvement Program;
• To follow and comply with health and safety legislation and departmental safe job procedures
• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct
• To complete all other tasks as assigned.

The Opportunity

Join us as  leader with strong values to make a difference in the lives of employees and residents. The Executive Director leads the overall people and operations management at the Retirement Community.  Leverage your team leadership skills to engage managers and employees in providing a high standard of service and value to our residents, built on strong relationships and operational excellence.

In this role you will be focused on:

• Attracting, developing, and retaining a highly engaged team of managers and employees
• Creating a compelling, relationship-based resident experience
• Ensuring safe, quality care for all residents
• Consistently achieving sales, operational, financial and compliance metrics
• Building strong relationships with resident families, community stakeholders, and government organizations

What You Will Do: 

Lead – Hire, coach, and develop a team of dedicated managers and employees who provide consistently high standards of service and resident care.

Manage – Effectively manage all department operations, fiscal resources, and collective agreement requirements.

Engage – Build relationships and welcome feedback for goal achievement and continuous improvement from employees, residents, and families. 

Comply – Consistently implement policies and procedures as required by the company, union and applicable legislative/regulatory organizations.

Achieve – Meet or exceed established targets for employee engagement, resident satisfaction, internal/external audits, occupancy, and net operating profit.

Cultivate – Build strong relationships and a consistent brand among community members, future prospects, regional teams, external vendors and legislative regulators.

The Opportunity

Jump in and join our collaborative team to drive and lead the sales program for the Retirement Community.  Using your influencing and relationship-building skills, you provide Person Centered sales service, consultation and solutions.  You anticipate client needs through active listening and work with them to identify the very best vision and lifestyle that best suits their individual needs.

As a Sales Consultant, you’ll manage relationships with our clients, which means you are a proactive self-starter that is able to multi-task in a fast-paced environment.  You are always focused on working to creatively expand Revera’s reach in the local community and building prospective client relationships.  Together, we build a Person Centered lifestyle for each and every prospective resident to help them live each and every day to the fullest.

In this role you will be focused on:

• Creatively identifying potential sales leads
• Building and maintaining a well-developed lead base
• Meeting and exceeding occupancy sales targets
• Standing out as a resident focused leader in the local community
• Contributing to a high level of Resident Satisfaction
• Living our values and ensuring others on your team do to

The Opportunity

Join us as a values driven leader to oversee and manage the clinical program at the Retirement Community. With your strong clinical skills and compassion for delivering exceptional care, we can partner to deliver Best in Class care to our residents.

In this role you will be focused on:

• Ensuring Resident & Employee Safety and well-being
• Achieving Resident Satisfaction Survey & Employee Engagement Survey targets
• Providing quality clinical services based on the needs and requirements of each individual resident
• Ensuring that all care and services provided for are billed and labour aligned
• Hiring & training a team of superstar clinical experts!
• Living our values and ensuring others on your team do too